Terms and Conditions for UK Service Provision

These Terms and Conditions set out the basis on which we provide our UK service to customers. By making a booking, confirming an order, or allowing work to begin, you agree to be bound by these terms. Please read them carefully before requesting any service. If anything is unclear, you should review the relevant clause before proceeding.

Throughout this document, references to “we”, “us” and “our” mean the service provider, and references to “you” and “your” mean the customer, client, or person making the booking. These terms apply to all service agreements unless we expressly agree otherwise in writing. They are designed to create a fair, transparent, and practical framework for the delivery of our UK service terms and related work.

These conditions are intended to protect both parties by explaining how appointments are arranged, how payments are handled, what happens if a booking changes, and where responsibilities lie. They also include important rules regarding waste handling, liability, and the governing law that applies to the agreement. Nothing in these terms affects your statutory rights where they apply under UK consumer law.

Booking Process. A booking is usually made when you contact us with your requested service details and we confirm availability. A booking request is not an acceptance of work until we issue confirmation. We may ask for additional information before confirming, including service location, access arrangements, dates, times, and any specific requirements that may affect the scope or price of the service.

Where a quote is provided, it will normally be based on the information supplied at the time of enquiry. If those details change, or if additional work becomes necessary, the final price may also change. We reserve the right to refuse or cancel a booking if the service cannot be performed safely, lawfully, or within the agreed scope. A confirmed appointment may be subject to the availability of staff, materials, equipment, and any required permits or permissions.

It is your responsibility to ensure that the information you provide is accurate and complete. This includes access details, parking or entry restrictions, known hazards, and any special conditions affecting the site or service. If inaccurate or incomplete information results in delays, repeat visits, or additional labour, we may charge reasonable extra costs. Confirmed service bookings are only binding once accepted by us and may be adjusted where required for practical or operational reasons.

Payment terms will be stated in the quote, invoice, or booking confirmation. Unless agreed otherwise, payment is due in full upon completion of the service or in accordance with the invoice terms issued to you. In some cases, we may request a deposit or part-payment in advance, particularly where materials are ordered, specialist labour is reserved, or the booking is made for a specific date. All prices are stated in pounds sterling unless otherwise indicated.

If a deposit is required, the booking may not be secured until the deposit has cleared. Any balance must be paid by the due date shown on the invoice. Late payments may result in a suspension of services, the cancellation of future appointments, or the recovery of reasonable collection costs where permitted by law. We may also charge interest on overdue sums at the statutory rate or at another rate permitted by law, whichever is applicable.

Unless stated otherwise, prices do not include unexpected third-party charges, permits, parking fees, or other external costs that arise because of your instructions or site conditions. If such charges are incurred, we may add them to the final invoice, provided they are reasonable and properly evidenced. Promotional pricing, where available, may be withdrawn or amended at any time before a booking is confirmed. Payment by bank transfer, card, or another accepted method must be made using valid, authorised funds.

Cancellations and rescheduling must be made within a reasonable time. If you need to change or cancel a booking, you should notify us as soon as possible so that we can assess whether the appointment can be rearranged. Where a booking is cancelled after work has been scheduled, prepared, or partially completed, you may be required to pay a cancellation fee that reflects our actual losses, time reserved, and any non-recoverable costs.

For booked services requiring specialist materials, staff allocation, or reserved time slots, a different cancellation policy may apply if this has been explained in the quote or confirmation. If you fail to attend, fail to provide access, or are otherwise unavailable at the agreed time, this may be treated as a late cancellation or a wasted visit. In such circumstances, we may charge a reasonable fee for travel, labour, and administrative costs incurred.

We may also cancel or postpone a booking if circumstances outside our control make performance impractical or unsafe, including severe weather, supplier delays, equipment failure, or legal restrictions. If we cancel for reasons within our control, we will normally offer an alternative date or a refund of any sums paid for undelivered services. This does not affect any rights you may have under the Consumer Rights Act 2015 or other applicable law.

Service Delivery and Customer Responsibilities. You must ensure that the service location is ready for the work to begin at the agreed time. This includes providing safe access, a suitable working environment, and any necessary permissions from landlords, managing agents, neighbours, or other relevant parties. You must also disclose any known hazards, including concealed fixtures, fragile surfaces, utilities, pets, biohazards, or unstable structures that could affect the service.

Where our staff or contractors are required to work on your premises, you are responsible for securing valuables, removing obstacles where appropriate, and taking reasonable steps to protect furniture, flooring, and personal items. We will take reasonable care while carrying out the service, but we are not responsible for items that were not moved, protected, or disclosed in advance where such omission contributed to loss or damage. Operational delays caused by inaccurate information, lack of access, or unsafe conditions may be charged at our standard rates.

If the service cannot be completed because the site is unsuitable, access is denied, or the required conditions are not met, we may still charge for attendance, preparation, and wasted time. In some cases, we may decide to stop work immediately if continuing would be unsafe or unlawful. Our decision in this regard will be made reasonably and in good faith. Customer cooperation is essential to the smooth delivery of any UK service agreement.

Waste Regulations and Disposal. Where our service involves removal, handling, transport, or disposal of waste, all parties must comply with applicable UK waste regulations. Waste must be correctly described, segregated where necessary, and not unlawfully mixed with other materials. You must tell us in advance if any items are hazardous, contaminated, electrical, sharp, heavy, or subject to special handling requirements.

We will only collect or remove waste that we are legally permitted and suitably equipped to handle. If we discover prohibited, dangerous, or undeclared materials, we may refuse collection, suspend the service, or charge additional fees for compliant handling. You remain responsible for ensuring that any waste presented for collection is lawfully owned by you or that you have proper authority to arrange its removal. Duty of care obligations may apply to both you and us depending on the nature of the waste and service.

We may provide waste transfer records, receipts, or similar documentation where required by law or contract. If any waste disposal activity requires a permit, licence, or specific collection route, the service may be limited accordingly. You must not ask us to dispose of items in a manner that would breach environmental, transport, or safety laws. We reserve the right to refuse any request that would place us in breach of legal duties or industry requirements.

Liability is limited to losses that are reasonably foreseeable and directly caused by our breach of these terms, negligence, or failure to perform the service with reasonable care and skill. We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by our negligence, fraud, or fraudulent misrepresentation. Subject to those exceptions, we are not responsible for indirect or consequential losses such as loss of profit, loss of opportunity, or business interruption.

We will not be responsible for damage caused by hidden defects, pre-existing issues, unsuitable conditions, customer negligence, or events outside our control. Where a problem arises, you must allow us a reasonable opportunity to inspect and, where appropriate, remedy the issue. Any remedy may be limited to re-performance of the service, repair, replacement, or a partial refund, depending on the circumstances and the extent of the fault.

Nothing in these terms limits your rights under applicable consumer legislation in the UK. If you are a business customer, additional exclusions or limits may apply to the extent permitted by law and set out in the quote or contract. Force majeure events, including fire, flood, strikes, supply-chain disruption, and other events beyond our reasonable control, may excuse or delay performance for the period of the disruption without creating liability for breach.

We may suspend or terminate a service agreement if you materially breach these terms, fail to pay on time, provide unsafe conditions, or behave abusively toward our staff or contractors. Where termination occurs due to your breach, you may remain liable for all fees properly incurred up to the date of termination, including committed costs that cannot reasonably be recovered. If we terminate without cause, we will act reasonably and, where appropriate, refund any sums relating to services not performed.

Any notices relating to booking changes, cancellations, invoices, or disputes should be given in a clear and timely manner using the method we specify in the booking confirmation or contract. Notices are treated as received when actually delivered or, if sent electronically, when they would ordinarily be accessible in the recipient’s inbox. Delays caused by incorrect details provided by you will not usually invalidate a notice sent to the information on record.

If any part of these terms is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in full force to the maximum extent permitted by law. No waiver of any clause will be effective unless confirmed in writing, and any failure by us to enforce a term on one occasion does not mean we waive that right in the future. These service terms are intended to operate as a complete agreement unless additional written conditions are expressly agreed.

These Terms and Conditions, and any dispute or claim arising from them, are governed by the laws of England and Wales unless we expressly state otherwise in writing. If you are resident elsewhere in the United Kingdom, mandatory local consumer protections may still apply where relevant, but the governing law of the agreement remains as stated here. Any court proceedings relating to the contract should be brought in the appropriate courts of the governing jurisdiction, subject to any mandatory legal rules that apply.

This clause is included to make clear which legal framework applies to the UK service terms and conditions and to avoid uncertainty if a disagreement arises. The parties agree that the contract should be interpreted in a commercially sensible way, taking account of the wording as a whole and the purpose of the service arrangement. Each provision should be read in context rather than in isolation.

Final provision. By proceeding with a booking, accepting a quote, or permitting work to commence, you confirm that you have read, understood, and agreed to these Terms and Conditions. These terms form part of the contract between us and may be updated from time to time for future bookings. The version in force at the time of your confirmed order or appointment will usually apply unless a later written variation is agreed.